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FAQ

About App:

• Q: Can I use Webcam Motion Capture for live stream on YouTube?

• A: Yes. You can live stream on YouTube using OBS Studio. OBS is free established software for video recording and live streaming.

• Q: Can I use Webcam Motion Capture to create my own video using 3D avatars?

• A: Yes. You can do it using OBS Studio.

• Q: My computer is not fast enough. Can I still use Webcam Motion Capture?

• A: Yes. Because Webcam Motion Capture can control your 3D avatar not only from your webcam but also from your video!

  First shoot a video using your smartphone. Then, use the video on Webcam Motion Capture as an input. In this way, you can control your 3D avatar according to your move even on relatively slow computers. Learn from here for more detail.

• Q: How can I create my own 3D avatar?

• A: Use Vroid Studio. It is free easy-to-use software to create 3D avatars, which does not require any special skills!

  Export your avatar as vrm file. Then import it to Webcam Motion Receiver.

• Q: Can I set a video as a background?

• A: Yes. You can set your preferred video as the background using one of the following methods.

  • Select "Transparent" as the background. Then, in OBS, choose "Game Capture" as the source, and check "Allow Transparency" in the Game Capture settings. (Windows only)
  • Select "Color" as the background. Then, set the color as a chroma key in OBS.

• Q: Can I use a smartphone as a Webcam?

• A: Yes. We have confirmed that EpocCam on iPhone/iPad and DroidCam on Android are compatible with Webcam Motion Capture. Both the apps are free.

• Q: What is the recommended setup?

• A: The tracking usually gets more stable in a bright and non-cluttered room.

  The app assumes that you are facing straight to the camera, so the height of your camera should be roughly at the same level as your head.

  Your face and chest should be fully visible, so don't be too close to the camera. Also, the tracking gets stable if your elbow is visible when you raise your hand.

  The quality of hand tracking often improves if your elbows, forearms, and hands are uncovered. So, if your forearms are covered by long sleeves, it is recommended that you roll up your sleeves above your elbows.

• Q: How can I hide my Webcam for live stream?

• A: Check "Hide Webcam" at the bottom of the Webcam Motion Capture window.

• Q: Can I use Blend Shapes sent from Face Tracking mobile app?

• A: Yes. Webcam Motion Capture is supporting the following apps.

  • waidayo (iOS, Free)
  • Facemotion3d (iOS, Paid)
  • iFacialMocap (iOS, Paid)
  • MeowFace (Android, Free)
  • VTube Studio (iOS, Free, via FaceMocap2VMC (Windows Only))

  For how to set up a mobile app, please refer to this page.

• Q: How can I use Webcam Motion Capture's Hand Tracking and VSeeFace's Face Tracking at the same time?

• A: The problem is you cannot access the same webcam from both the apps at the same time. Here are the possible solutions.

  • You can use your smartphone as your second webcam. There are some free apps which turn your smartphone into a webcam as described here.

  • Set up a virtual camera. You can set up a virtual camera using SplitCam. Once the virtual camera is ready, you can access the camera from Webcam Motion Capture and VSeeFace at the same time.

• Q: I loaded my own VRM model but it does not move. What is the problem?

• A: Please check if your VRM model is compatible with the VRM specs. Especially, please check if your VRM model has all the required bones listed here.

  In addition to the required bones, your VRM model needs to have all the 3 bones (Distal / Proximal / Intermediate) for each finger to be used in Webcam Motion Capture.

• Q: I cannot open the app (or the app is blocked by anti-malware software). What should I do?

• A: For Windows users, please check the followings:

  1. You may encounter the message "Windows protected your PC." In this case, click 'More Info' and then select 'Run anyway'.

  2. You may have to add WebcamMotionCapture_Win folder as an exclusion in your anti-malware software.
  • For Windows Security, please refer to this page.
  • For other security software such as Norton, AVG, etc., please refer to the respective app's manual.

  3. You may want to check if the app has a permission to access your camera. Please refer to this page.

  4. You may have to install Microsoft Visual C++ Redistributable package from here.

  If you still cannot open the app, please contact us by email or sending a message on Twitter.

• For MacOS users, please check the followings:

  1. You may encounter the message "Webcam Motion Capture" is damaged and can't be opened. You should move it to the Trash. This is because the quarantine attribute may be set on downloaded apps due to macOS security measures.

     To open the app without error, please follow these steps:

     1. Right-click (or Control-click) on the "WebcamMotionCapture_Mac" folder^*. Then, select "New Terminal at Folder".

     2. In the terminal, run the following commands one by one:

        • xattr -rc com.apple.quarantine "Webcam Motion Capture.app"
        • xattr -rc com.apple.quarantine "Webcam Motion Receiver.app"

     After running these commands, you should be able to open the app without encountering the error message.

  * Please be careful not to confuse it with the "Webcam Motion Capture app." You need to right-click (or Control-click) on the "WebcamMotionCapture_Mac" folder, not the "Webcam Motion Capture app" itself.

  If you still cannot open the app, please contact us by email or sending a message on Twitter.

• Q: My Webcam is not shown on Webcam Motion Capture window. How should I fix this?

• A: If the name of your camera is not displayed in the list next to "Camera" at the bottom of the Webcam Motion Capture window, please go to "Preferences" from the Webcam Motion Capture window menu and uncheck "Use DirectShow." Then, check again to see if the name of your camera appears in the list.

  If your camera is still not shown, please contact us by email or sending a message on Twitter.

• Q: Which OS is supported?

• A: Both Windows (10 or later) and Mac (Mac OS Catalina or later) . You can also run Webcam Motion Capture on Windows and Webcam Motion Receiver on Mac and send your motion via WiFi network!

About Subscription:

• Q: Do I need to subscribe?

• A: You can use all the tracking features without subscription.

  You need to subscribe if you would like to hide the UIs (for live stream, creating videos, etc.) or use the tracking data on external apps (by sending the tracking data using VMC protocol or saving as an FBX file).

• Q: Can I hide the UIs (or use the tracking data on external apps) without paying subscription fees?

• A: Join our Referral Program. As long as you refer a new user every month, you can hide the UIs and use the tracking data on external apps virtually for free^*!

  Everytime a new user uses your coupon code and starts subscription, you will get One-month Free Discount.

  If two or more new user use your coupon code within one billing cycle, we also refund your first-month payment as well.

  * To join our Referral Program, you first need to start subscription using Credit/Debit/Prepaid card. Sorry that the program is not ready for the users subscribing through PayPal yet.

• Q: What if I cancel my subscription in the middle of my billing cycle?

• A: You can still log in to the app until the end of your billing cycle.

  For example, if your last billing date is 11/5/2021 and you cancel your subscription on 11/15/2021, you can still log in to the app until 12/4/2021.

• Q: I don't like subscription-based payments. Is there any other option?

• A: You can purchase a perpetual license from here.

  If you are subscribing (or have previously subscribed), you can also purchase a perpetual license from the same page. The perpetual license fee will be discounted by the total amount of subscription fees you have paid so far, so you will not lose anything!

• Q: I subscribed (or purchased a perpetual license) but the login password was not sent to my E-mail address. What should I do?

• A: Sorry for the inconvenience.

  First, check your Spam folder to see if you have received an E-mail with login information. If not, please contact us by email.

  In the E-mail, please include your E-mail address and payment method you used (Credit/Debit/Prepaid card or PayPal).

• Q: I want to change the credit card I use for payments. What should I do?

• A: Please contact us by email with the email address you are using as your login ID.

  We will send you a link to update the credit card information to that email address.

• Q: Is my payment and personal information secure on your website?

• A: Yes. We understand that gaining the trust of customers is essential.

  We are using Stripe and PayPal, which are well-established online payment service providers. The transaction is 100% handled and managed by them and we cannot access your payment information.

  We also do not collect any personal information except your email address, and we will use your email address for communication purposes only.

• Q: Can I use Webcam Motion Capture commercially?

• A: Yes. Feel free to use the app for any purpose including commercial purposes.

  Although it is not mandatory, we always appreciate it when you include the app's name or a link to our website in the description or credits of your work or video, or when you share your creations with us!

• Q: I forgot my password. What should I do?

• A: Reset password from here.

• Q: How can I unsubscribe?

• A: Sorry to hear that! But you can unsubscribe from here.