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You can try all the tracking features for free!

FAQ

About App:

• Q: Can I use Webcam Motion Capture for live stream on YouTube?

• A: Yes. You can live stream on YouTube using OBS Studio. See Set Up OBS Studio for details.

• Q: Can I use Webcam Motion Capture to create my own video using 3D avatars?

• A: Yes. You can do it using OBS Studio. See Set Up OBS Studio for details.

• Q: My computer is not fast enough. Can I still use Webcam Motion Capture?

• A: Yes. Because Webcam Motion Capture can control your 3D avatar not only from your webcam but also from your video!

  First shoot a video using your smartphone. Then, use the video on Webcam Motion Capture as an input. In this way, you can control your 3D avatar according to your move even on relatively slow computers. Learn from here for more detail.

• Q: How can I create my own 3D avatar?

• A: Use VRoid Studio. It is free easy-to-use software to create 3D avatars, which does not require any special skills!

  Export your avatar as vrm file. Then import it to Webcam Motion Receiver.

• Q: Can I set a video as a background?

• A: Yes. You can make the Webcam Motion Receiver's background transparent and set your preferred video as the background in OBS Studio. See Set Up OBS Studio for details.

• Q: Can I use a smartphone as a Webcam?

• A: Yes. We have confirmed that EpocCam on iPhone/iPad and DroidCam on Android are compatible with Webcam Motion Capture. Both the apps are free.

• Q: What is the recommended setup?

• A: The tracking usually gets more stable in a bright and non-cluttered room.

  The app assumes that you are facing straight to the camera, so the height of your camera should be roughly at the same level as your head.

  Your face and chest should be fully visible, so don't be too close to the camera. Also, the tracking gets stable if your elbow is visible when you raise your hand.

  The quality of hand tracking often improves if your elbows, forearms, and hands are uncovered. So, if your forearms are covered by long sleeves, it is recommended that you roll up your sleeves above your elbows.

• Q: How can I hide my Webcam for live stream?

• A: Check "Hide Webcam" at the bottom of the Webcam Motion Capture window.

• Q: Can I use Blend Shapes sent from Face Tracking mobile app?

• A: Yes. Webcam Motion Capture is supporting the following apps.

  • waidayo (iOS, Free)
  • Facemotion3d (iOS, Paid)
  • iFacialMocap (iOS, Paid)
  • MeowFace (Android, Free)
  • VTube Studio (iOS, Free, via FaceMocap2VMC (Windows Only))

  For how to set up a mobile app, please refer to this page.

• Q: How can I use Webcam Motion Capture's Hand Tracking and VSeeFace's Face Tracking at the same time?

• A: The problem is you cannot access the same webcam from both the apps at the same time. Here are the possible solutions.

  • You can use your smartphone as your second webcam. There are some free apps which turn your smartphone into a webcam as described here.

  • Set up a virtual camera. You can set up a virtual camera using SplitCam. Once the virtual camera is ready, you can access the camera from Webcam Motion Capture and VSeeFace at the same time.

    (* Since the latest version of SplitCam is not supported by the app, please download version 10.7.44_x64.msi from here.)

• Q: My computer's specs should be good enough, but the avatar does not move smoothly. What should I check?

• In the Webcam Motion Capture window, set the Resolution to 640x360 or a smaller size. If you set a large resolution like 1920x1080, the tracking can be laggy. We recommend 640x360, or 1280x720 if it is for full-body tracking.

  Please also refer to "Q: How can I lower the CPU/GPU usage?".

• Q: How can I lower the CPU/GPU usage?

• A: To lower CPU usage:

  1. Open Preferences from the Webcam Motion Capture window menu and set Capture Speed to High Speed or Low Speed.
  2. Set the Resolution to 640x360 or smaller. Our recommended resolution is 640x360, or 1280x720 if it is for full-body tracking.

  To lower GPU usage, open the App Settings at the bottom of the Webcam Motion Receiver window and set the Graphics Quality & GPU Usage to Low.

• Q: While the default avatar moves, if I loaded my own VRM model, it does not move. What is the problem?

• A: Please check if your VRM model is compatible with the VRM specs. Especially, please check if your VRM model has all the required bones listed here.

  In addition to the required bones, your VRM model needs to have all the 3 bones (Distal / Proximal / Intermediate) for each finger to be used in Webcam Motion Capture.

• Q: I cannot open the app (or the app is blocked by anti-malware software). What should I do?

• A: For Windows users, please check the followings:

  1. You may encounter the message "Windows protected your PC." In this case, click 'More Info' and then select 'Run anyway'.

  2. You may have to add WebcamMotionCapture_Win folder as an exclusion in your anti-malware software.
  • For Windows Security, please refer to this page.
  • For other security software such as Norton, AVG, etc., please refer to the respective app's manual.

  3. You may want to check if the app has a permission to access your camera. Please refer to this page.

  4. You may have to install Microsoft Visual C++ Redistributable package from here.
     • Usually, you should install the X64 version, but please check your computer's CPU and select the appropriate one.

  If you still cannot open the app, please contact us by email or sending a message on Twitter.

• Q: My Webcam is not shown in the Webcam Motion Capture window. How should I fix this?

• A: If the name of your camera is not displayed in the list next to "Camera" at the bottom of the Webcam Motion Capture window, please go to "Preferences" from the Webcam Motion Capture window menu and uncheck "Use DirectShow." Then, check again to see if the name of your camera appears in the list.

  If your camera is still not shown, please contact us by email or sending a message on Twitter.

• Q: The webcam works initially but stops working after a while. How can I fix the issue?

• A: If the camera is connected via USB, first, disconnect all devices from the USB ports except the webcam, then restart your computer to see if this resolves the issue. If it works, there may be a conflict with other USB devices.

  If the problem persists, check the following to ensure sufficient power supply to the webcam:

  1. Ensure the webcam is connected to a USB 3.0 port, not a USB 2.0 port, if it is a USB 3.0 device.
  2. Connect the webcam directly to the computer, not through a USB hub.
  3. On Windows, USB devices may power off automatically to save energy. Refer to this guide to change the power settings and prevent automatic power-off.

• Q: On MacOS, the tracking seems to be working in the Webcam Motion Capture window but the avatar in the Webcam Motion Receiver does not move. What is the problem?

• A: The firewall might be blocking communication between the Webcam Motion Capture window and the Webcam Motion Receiver window. Please check your firewall settings.

• Q: On MacOS, the Webcam Motion Receiver window always opens in fullscreen and cannot be switched to windowed mode. How can I fix this?

• A: Please follow these steps:

  1. Go to the ~/Library/Preferences folder.
  2. Delete the following file in the folder.
  • info.kwcl.WebcamMotionReceiver.plist
  3. Restart your Mac.
  4. Open Webcam Motion Receiver again.

• Q: Which OS is supported?

• A: Both Windows (10 or later) and Mac (Mac OS Catalina or later) . You can also run Webcam Motion Capture on Windows and Webcam Motion Receiver on Mac and send your motion via WiFi network!

About Subscription:

• Q: Do I need to subscribe?

• A: You can use all the tracking features without subscription.

  You need to subscribe if you would like to hide the UIs (for live stream, creating videos, etc.) or use the tracking data on external apps (by sending the tracking data using VMC protocol or saving as an FBX file).

• Q: Can I hide the UIs (or use the tracking data on external apps) without paying subscription fees?

• A: Join our Referral Program. As long as you refer a new user every month, you can hide the UIs and use the tracking data on external apps virtually for free^*!

  Everytime a new user uses your coupon code and starts subscription, you will get One-month Free Discount.

  * To join our Referral Program, you first need to start subscription using Credit/Debit/Prepaid card. Sorry that the program is not ready for the users subscribing through PayPal yet.

• Q: What if I cancel my subscription in the middle of my billing cycle?

• A: You can still log in to the app until the end of your billing cycle.

  For example, if your last billing date is 11/5/2021 and you cancel your subscription on 11/15/2021, you can still log in to the app until 12/4/2021.

• Q: I don't like subscription-based payments. Is there any other option?

• A: You can purchase a Prepaid Plan through this link.

  If you are currently subscribed or have subscribed in the past, you can also purchase a Lifetime License from the same page. The Lifetime License fee will be discounted by the total amount of subscription fees you have paid so far^*, so you will not lose anything!

  * Please note that, if you cancel your subscription and later re-subscribe or switch to a prepaid plan, the accumulated discount will be reset, and any previously paid subscription fees will no longer count toward the discount on the Lifetime License. If you need to update your credit card information, please refer to this.
• Q: I subscribed (or purchased a Prepaid Plan) but the login password was not sent to my E-mail address. What should I do?

• A: Sorry for the inconvenience.

  First, check your Spam folder to see if you have received an E-mail with login information. If not, please contact us by email.

  In the E-mail, please include your E-mail address and payment method you used (Credit/Debit/Prepaid card or PayPal).

• Q: I want to change the credit card I use for payments. What should I do?

• A: Please visit this link and enter the email address you are using as your login ID. A link to update your payment information will be sent to that email address.

• Q: Is my payment and personal information secure on your website?

• A: Yes. We understand that gaining the trust of customers is essential.

  We are using Stripe and PayPal, which are well-established online payment service providers. The transaction is 100% handled and managed by them and we cannot access your payment information.

  We also do not collect any personal information except your email address, and we will use your email address for communication purposes only.

• Q: Can I use Webcam Motion Capture commercially?

• A: Yes, you can use Webcam Motion Capture to commercially create and monetize digital content, such as live streams, videos, animations, and games.

  However, you are not allowed to resell, redistribute, or incorporate the app as part of any other products, including but not limited to software, games, or digital services.

  If you wish to include the App as part of your product or have any other questions, please contact us by email.

  You must always agree to our User Agreement to use the app.

• Q: I forgot my password. What should I do?

• A: Reset password from here.

• Q: How can I unsubscribe?

• A: Sorry to hear that! But you can unsubscribe from here.